Shipping policy

Shipping Policy

You must be 21 years of age or older to purchase MOONLIGHT products. 

Processing & Shipping

Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive an email with USPS tracking information.

Most orders arrive within 3–7 business days after shipment, depending on your location and USPS service. Delivery times are estimates and may be affected by weekends, holidays, weather or carrier delays.

Where We Ship

MOONLIGHT currently ships within the United States via USPS. We do not ship internationally or to APO, FPO or DPO addresses.

Because laws surrounding hemp-derived THC products vary by state and can change, we may restrict shipping to certain states or jurisdictions. If we are unable to legally ship a product to your location, your order may be canceled and refunded.

By placing an order, you confirm that you are legally permitted to purchase and receive the products in your jurisdiction.

Tracking

Once your order has shipped, you’ll receive a confirmation email with your USPS tracking number. Please allow up to 24–48 hours for tracking information to update.

Incorrect Addresses

Please double-check your shipping address before submitting your order. MOONLIGHT is not responsible for packages that are delayed, returned or delivered incorrectly due to an incorrect or incomplete address provided at checkout.

If a package is returned to us, please contact us so we can help determine the next steps. Additional shipping charges may apply for reshipment.

Lost, Stolen or Delayed Packages

Once a package has been transferred to USPS, delivery is handled by the carrier. If your tracking shows that your package is delayed, please allow additional time for USPS to complete delivery.

If your tracking shows delivered but you cannot locate your package, check around your property and with household members or neighbors, then contact your local USPS office.

If you still cannot locate your order, contact us and we’ll do our best to help.

Damaged Orders

If your order arrives damaged or there is an issue with your shipment, please contact us as soon as possible after delivery. Include your order number and photos of the package and damaged product so our team can help make it right.

Questions?

Have a question about your shipment? Contact the MOONLIGHT team and we’ll be happy to help.